All our products are covered by a 30 day Money Back Satisfaction Guarantee... To put it simply, you get to try the product out and if you are not happy, simply return it for a refund.
Plus our Power Planters™ also have a Lifetime Manufacturers Warranty on materials and craftsmanship. - e.g. a weld breaks or it bends out of shape, we give you a new one at our expense.
We do ask one favour though... If you are simply having trouble getting your Power Planter to dig, then we are here to help. 95% of of the time, the problem can be solved with some tweaks to the drill settings, so it is worth asking for help.
Here is a Troubleshooting page which goes through the common issues.
Please spend a few minutes reading through this page as your solution is probably right there.
If you would like to talk to us about it, then
- open a chat screen (top right of this page - blue chat symbol)
- click the email symbol below it
- give us a call 0423 248 746
Steps for returning goods for refund.
Step 1: Call or message to let us know what the problem is. We would like to try and solve it first. :-)
Step 2: is to look up your order. Enter your details below and click 'Lookup'
Step 3: You will receive a Return Authorisation Number (RAN) to enclose with your return package.